Customer Service Representative

Central Shore Holdings; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company in customer service is seeking a dedicated Customer Service Representative to join their remote team. You will be the first point of contact for clients, ensuring exceptional service through effective communication and problem-solving. Responsibilities include handling calls, assisting with inquiries, and analyzing customer feedback. Ideal candidates possess strong phone etiquette and experience in customer support.

Benefits

Competitive salary and bonus opportunities

Opportunities for career growth and advancement

Paid time off and holiday pay

Collaborative and inclusive work environment

Training and development opportunities

Qualifications

• Experience in outbound calling and customer service is highly desirable.
• Proficient typing skills for efficient data entry.
• Cash handling experience is beneficial.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers with inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-Solving

Customer Support

Sales Skills

Proactive Approach

Phone Etiquette

Data Entry

Education

High School Diploma or equivalent

Job description

Join to apply for the Customer Service Representative role at Central Shore Holdings

Join to apply for the Customer Service Representative role at Central Shore Holdings

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We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and address customer needs will be crucial in ensuring a positive experience. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
  
• Provide accurate information regarding products and services to customers.
  
• Assist customers with inquiries, complaints, and requests on time.
  
• Analyze customer feedback to identify areas for improvement in service delivery.
  
• Maintain accurate records of customer interactions and transactions.
  
• Collaborate with team members to enhance overall client satisfaction.
  
• Engage in sales activities by promoting additional products or services when appropriate.
  
• Ensure adherence to company policies and procedures.
  

This is a remote position.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and address customer needs will be crucial in ensuring a positive experience. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
  
• Provide accurate information regarding products and services to customers.
  
• Assist customers with inquiries, complaints, and requests on time.
  
• Analyze customer feedback to identify areas for improvement in service delivery.
  
• Maintain accurate records of customer interactions and transactions.
  
• Collaborate with team members to enhance overall client satisfaction.
  
• Engage in sales activities by promoting additional products or services when appropriate.
  
• Ensure adherence to company policies and procedures.
  

Requirements

• Strong phone etiquette with excellent verbal communication skills.
  
• Experience in outbound calling and sales is highly desirable.
  
• Proficiency in customer support and client services.
  
• Familiarity with office environments and administrative tasks.
  
• Ability to analyze customer needs and provide effective solutions.
  
• Cash handling experience is beneficial for processing transactions accurately.
  
• Proficient typing skills for efficient data entry and record keeping.
  

Benefits


Competitive salary and bonus opportunities
Opportunities for career growth and advancement within the company
Paid time off and holiday pay
Collaborative and inclusive work environment
Training and development opportunities

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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