Customer Service Representative

DREES ELECTRIC; Marinette (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Drees Electric is seeking a Customer Service Representative to join our team in Marinette, WI. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring clear, courteous communication across all channels.

Ideal candidates are self-motivated, energetic, and enjoy helping people, with at least two years of admin experience and strong data-entry and communication skills.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Help Customers find the right product based on their needs
• Complete work orders, return customer calls, and respond to customer complaints
• Process receivables and perform light billing tasks as needed
• Perform other duties as needed which may include cross-training in related positions

Skills

Communication skills

Data entry

Detail oriented

Positive attitude

Team player

Independent work

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

Drees Electric is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling customer inquiries and complaints, problem solving, and ensuring a steady stream of communication with our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Help Customers find the right product based on their needs
• Complete work orders, return customer calls, and respond to customer complaints
• Process receivables and perform light billing tasks as needed
• Perform other duties as needed which may include cross-training in related positions

Qualifications:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits/Perks

• Health/Dental/Vision Insurance
• Employee Discount
• Paid Time Off
• Growth and Career Advancement Opportunities
• Great Working Environment