Customer Service Representative

Ultra Clean Technology; Manor (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Ultra Clean Technology in Manor, Texas is seeking a Customer Service Representative to deliver exceptional support and inside sales service to strategic accounts. You will respond to inquiries, assist with quotes, track orders, and coordinate with production to meet delivery targets.

The role requires strong communication, proficiency with Microsoft Office, and the ability to manage multiple tasks with accuracy.

Qualifications

• High School diploma or equivalent preferred.
• Experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.

Responsibilities

• Respond to customer inquiries regarding quotes, samples, technical support, and order status.
• Serve as the primary point of contact for customer communication and issue resolution.
• Follow established procedures to generate accurate and profitable quotes and sample responses.
• Proactively follow up on business opportunities and provide weekly status updates.
• Collaborate with Sales and internal departments to ensure a seamless customer experience.
• Maintain accurate and up-to-date records of quotes, orders, and customer interactions.
• Support achievement of monthly and quarterly booking goals through order closure.
• Attend production meetings and provide customer delivery commitments.
• Monitor and drive orders through production to ensure on-time delivery (OTD).

Skills

Microsoft Office

Excel

Organizational skills

Communication

Teamwork

Attention to detail

Work ethic

Attendance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Customer Service Representative delivers exceptional customer support and inside sales service to strategic accounts, ensuring timely responses to inquiries and driving order fulfillment. This role serves as the primary liaison between customers and internal teams, supporting quoting, order tracking, and production coordination to meet sales targets and enhance customer satisfaction.

Essential Duties and Responsibilities:

• Respond to customer inquiries regarding quotes, samples, technical support, and order status.
• Serve as the primary point of contact for customer communication and issue resolution.
• Follow established procedures to generate accurate and profitable quotes and sample responses.
• Proactively follow up on business opportunities and provide weekly status updates.
• Collaborate with Sales and internal departments to ensure a seamless customer experience.
• Maintain accurate and up-to-date records of quotes, orders, and customer interactions.
• Support achievement of monthly and quarterly booking goals through order closure.
• Attend production meetings and provide customer delivery commitments.
• Monitor and drive orders through production to ensure on-time delivery (OTD).

Knowledge, Skills, Experience

• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Collaborative mindset with the ability to work effectively in team environments.
• High attention to detail and commitment to accuracy.
• Dependable with a strong work ethic and consistent attendance.

Education, Certifications, Requirements:

• High School diploma or equivalent combination of education and experience preferred.
• Experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.