Customer Service Representative

Pentair Management Company; Delavan (WI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k)

5% 401K match

Health savings account

Life insurance

Paid time off

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Customer Service Representative for the Delavan, WI team, offering end-to-end customer support and a focus on sustainable water solutions. You will coordinate with distribution and sales, resolve issues by phone and email, and help drive revenue opportunities while maintaining strong cross-functional collaboration.

The role requires strong communication, organization, and multitasking abilities.

Qualifications

• Excellent customer service and soft skills are required.
• Strong organizational, written and verbal communication abilities.
• Ability to prioritize, exercise good judgement, manage multiple tasks and meet deadlines.
• Proficient in MS Office products.
• Strong interpersonal skills and integrity.

Responsibilities

• Coordinate internal activities and customer expectations to ensure Legendary Customer Service.
• Serve as primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution via telephone and email.
• Manage incoming email and respond within 24 hours.
• Coordinate information between customers and internal departments to meet expectations.
• Expedite orders with management and logistics; assist with container bookings.
• Maintain cross-functional relationships and ensure adequate call coverage.

Skills

Excellent customer service

Strong organizational skills

Written communication

Verbal communication

Prioritization

MS Office proficiency

Interpersonal skills

Integrity

Education

Associates degree in related field

Bachelor's degree preferred

Tools

SAP

Job description

Job Description:

At Pentair, you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put ourmissioninto practice,helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residentialwater filtrationto industrial water management topool products and more, our9,000global employees serve customers in more than 150 countries, working to helpcreate a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair's revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.

You will:

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer's request.
• Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
• Strong working relationship and interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Key Qualifications:

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associates degree in a related field. Bachelor's Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred but not required.

Shift/Hours:

• 7:30am - 4:00pm Monday - Friday
• Hybrid three days a week onsite

Compensation:

Hourly pay rate $21hr

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.