Customer Service Representative

E E Wine Inc.; Manassas (VA); On-site; USD 17,908 - 19,975; Part time

Job summary

E E Wine Inc. seeks a dedicated customer service representative in Manassas, Virginia. The position involves interacting with customers, handling sales, and maintaining store cleanliness. A high school diploma and good communication skills are required.

This role demands flexibility to work evenings and weekends, as well as the physical ability to manage tasks throughout the day. A competitive hourly wage of $13.00 – $14.50 is offered, based on experience.

Qualifications

• Must be able to perform arithmetic operations.
• Ability to work flexible hours including evenings and weekends.
• Proficient in handling various machines and cleaning substances.

Responsibilities

• Provide prompt, courteous customer service.
• Handle sales transactions accurately.
• Maintain cleanliness and inventory levels.

Skills

Customer service skills

Verbal communication skills

Education

High School graduate or equivalent

Tools

Cash register

Fuel console

Job description

Description

A third generation, family‑owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service‑conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3,000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi‑Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy‑efficient heating, ventilation, and air‑conditioning systems, along with Crystal Clean Duct Services, to improve air quality needs.

Essential Duties and Responsibilities

• Provides prompt, courteous customer service.
• Rings up sales on the cash register and properly handles money, checks, and other forms of payment received for the products and/or services sold.
• Performs multi‑function operation of the fuel console.
• Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
• Assists in maintaining proper inventory levels and shift audits.
• Controls merchandise, cash shortages, and other selling expenses.
• Performs all duties with minimum supervision and works irregular hours as needed.
• Stands and/or walks up to eight hours per day.
• Lifts and/or carries up to 30 pounds from ground to overhead for up to 30 minutes per day (e.g., stocking and maintaining inventory levels).
• Is exposed to occasional cold temperature extremes while performing occasional work in a walk‑in cooler and/or freezer.
• Grasps, reaches, and manipulates objects with hands up to eight hours per day (requiring eye‑hand coordination for up to four hours per day).
• Other duties as assigned.

Requirements

• High School graduate or equivalent.
• Perform the four basic arithmetic operations.
• Ability to work a flexible schedule to meet the needs of the business, which may require evening and weekend shifts.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Ability to understand and follow instructions as given.
• Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
• Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
• Ability to perform the essential duties and to work under the conditions described.

EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.

$13.00 – $14.50 per hour

EOE/Veteran/Disability