Customer Service Representative

Sika; Madison Heights (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401K with generous company match

Medical, Dental, and Vision Benefits

Life Insurance

Disability Insurance

Paid Time Off, Paid Holidays

Wellness/Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program & More!

Job summary

Sika Corporation in Michigan is seeking an Orders Administrator to receive, review, and process customer orders via phone, email, customer portal, or EDI, and to maintain accurate data in SAP.

You will coordinate with field sales, production, supply chain, logistics, and finance to resolve issues, communicate status, and support backorder reporting. Two+ years in order management and proficiency with SAP and MS Office required.

Qualifications

• Two or more years in customer service, order management, inside sales support, manufacturing, distribution, or related field preferred.
• Experience with SAP or other order entry systems preferred; MS Office and email proficiency required.

Responsibilities

• Receive, review, and process customer orders via phone, email, portal, EDI, or other channels.
• Enter and maintain accurate order information in SAP and related systems.
• Monitor orders from entry through shipment and delivery; communicate status and changes to customers and internal teams.
• Coordinate between customers, field sales, production scheduling, plants, and logistics to expedite orders and resolve issues.
• Research and resolve inquiries related to order status, pricing, invoices, returns, and shipments.
• Follow company policy and support reporting on open orders and backorders.

Skills

Customer service

Order management

Communication

Organization

Multitasking

Problem solving

SAP

MS Office

Time management

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

SAP

Power BI

Salesforce

Job description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemical company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF11.20 billion in sales in 2025.

Job Description

Specific Responsibilities

• Receive, review, and process customer orders and requests received by phone, email, customer portal, EDI, or other approved channels.
• Enter and maintain accurate order information in SAP and related systems, including customer details, material numbers, quantities, pricing, requested dates, delivery instructions, and documentation.
• Monitor orders from entry through shipment and delivery; communicate status, availability, backorders, delivery changes, and follow-up actions to customers, field sales, and internal stakeholders.
• Act as a liaison between customers, field sales, production scheduling, plants, supply chain, logistics, shipping, credit, and accounts receivable to help expedite orders and resolve issues.
• Research and resolve customer inquiries related to order status, product availability, pricing discrepancies, invoices, credits, debits, returns, re-bills, and shipment concerns.
• Coordinate return material paperwork and related follow-up in accordance with company policy.
• Escalate urgent customer concerns, recurring issues, or service risks to management with clear facts, impact, and recommended next steps.
• Support daily and weekly backorder, open order, and customer follow-up reporting as assigned.
• Maintain professional working relationships with customers, field sales, plants, planners, and internal support teams.
• Encourage customers to use approved ordering and self-service tools where appropriate, including customer portal or system order processes.
• Follow established customer service policies, standard work, documentation requirements, and compliance expectations.
• Identify process improvement opportunities and share feedback that can improve customer experience, order accuracy, communication, and internal handoffs.
• Perform other duties as assigned by the manager.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Two or more years of customer service, order management, inside sales support, manufacturing, distribution, or related business experience preferred.
• Experience with SAP or other order entry software preferred; Microsoft Office and email proficiency required. Salesforce, customer portals, reporting tools, or Power BI experience is a plus.
• Strong communication, organization, time management, attention to detail, and problem-solving skills required.
• Ability to manage multiple priorities, follow through on commitments, and work effectively in a high-volume environment.
• Ability to handle difficult customer situations professionally and maintain composure under pressure.
• Ability to develop and maintain effective working relationships with customers and employees throughout Sika.

Additional Information

• 401K with generous company match
• Medical, Dental, and Vision Benefits
• Life Insurance
• Disability Insurance
• Paid Time Off, Paid Holidays
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilites of each role. Compensation is determined based on skills relevant to the position, education, and or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.