Customer Service Representative

Midwest Refrigerated Services, INC; Madison (WI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Dependent Care FSA

Life Insurance

Short-Term Disability

Long-Term Disability

401K with company match

PTO and Holidays

Referral Bonuses

EAP program

Job summary

Midwest Refrigerated Services, Inc. is seeking an on-site Customer Service Representative to support our warehouse operations in Madison, Wisconsin.

You will liaise with drivers and customers, process paperwork, and help ensure accurate BOLs and inbound/outbound records. The role emphasizes office procedures, Microsoft Word/Excel proficiency, and a collaborative attitude in a fast-paced logistics environment.

Qualifications

• Prior office experience preferred.
• Proficient in Microsoft Office (Word, Excel).

Responsibilities

• Check in all incoming/outgoing drivers and confirm door assignments.
• Prepare unloading tallies for warehouse receipt.
• Close out drivers and record arrival/departure times in CAM.
• Close outbound shipments and send all BOLs to customer.
• Close inbound orders and send all paperwork to drivers.
• Assist with dock receiving tickets and other office duties.

Skills

MS Office

Office Experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Madison, WI, US

6 days ago Requisition ID: 2232

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

This position is responsible for working directly with one of our customers by providing on-site support for their product in our warehouse.

General Responsibilities:

• Check in all incoming/outgoing drivers; call warehouse to confirm door assignment
• Prepare unloading tally’s for warehouse to receive
• Close out drivers; add arrival and depart times in CAM
• Close outbound shipments & send all BOL’s to customer
• Close inbound orders upon receiving from dock; send all inbound paperwork to drivers
• Adjust receiving tickets for the dock
• Additional office duties as needed

Qualifications:

• Previous office experience preferred
• Knowledge of Microsoft Office (Word, Excel) preferred

Benefits and Perks:

• MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire.
• Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.
• Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.
• Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.