Customer Service Representative (Mon-Fri, 8:30AM-5PM)

Midwest Refrigerated Services; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan with company match

Paid Time Off (PTO)

Holiday Pay

Referral Bonuses

Access to EAP program

Job summary

Midwest Refrigerated Services in Madison, WI, is seeking an office professional responsible for managing incoming and outgoing drivers, preparing unloading tallies, and handling office duties.

This position requires previous office experience and knowledge of Microsoft Office. The company offers a range of benefits, including medical, dental, vision, 401K plans, and Paid Time Off, providing employees flexibility in their coverage choices.

Qualifications

• Previous office experience preferred.
• Knowledge of Microsoft Office (Word, Excel) preferred.

Responsibilities

• Check in all incoming/outgoing drivers; call warehouse to confirm door assignment.
• Prepare unloading tally’s for warehouse to receive.
• Close out drivers; add arrival and departure times in CAM.
• Close outbound shipments & send all BOL’s to customer.
• Close inbound orders upon receiving from dock; send all inbound paperwork to drivers.
• Answer phones; schedule appointments.
• Activate/inactivate lot codes.
• Adjust receiving tickets for the dock.
• Additional office duties as needed.

Skills

Office experience

Knowledge of Microsoft Office (Word, Excel)

Job description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks and offer multiple sites with cooler and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also offer Value Added Services such as specialty packing, kitting and fulfillment. We work with some of the household names that families put on their dinner table every night. This is an important job that makes a difference in the community and the first step in launching a career with a family‑run company that cares about employees and their success.

General Responsibilities

• Check in all incoming/outgoing drivers; call warehouse to confirm door assignment
• Prepare unloading tally’s for warehouse to receive
• Close out drivers; add arrival and departure times in CAM
• Close outbound shipments & send all BOL’s to customer
• Close inbound orders upon receiving from dock; send all inbound paperwork to drivers
• Answer phones; schedule appointments
• Activate/inactivate lot codes
• Adjust receiving tickets for the dock
• Additional office duties as needed

Qualifications

• Previous office experience preferred
• Knowledge of Microsoft Office (Word, Excel) preferred

Benefits and Perks

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire. Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short‑term disability, company paid long‑term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre‑employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug‑free workplace.