Customer Service Representative

Genuine Parts Company; Lynchburg (FL); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Job summary

Genuine Parts Company seeks a Customer Service Representative to fulfill orders and handle incoming calls with close supervision. You will respond to inquiries, provide quotes, and enter orders via phone, email, or walk-in.

Responsibilities include coordinating with sales, determining cost-effective shipping, managing inventory, and supporting back orders to ensure customer satisfaction. High school diploma and up to 3 years' experience preferred.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience or equivalent.
• Ability to use business systems and internet tools.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Entry of customer orders via multiple channels (phone, email, walk-in).
• Process orders and manage shipments to customers.
• Maintain inventory awareness and assist with back orders.
• Builds customer relationships to drive repeat business.
• Collaborate with Account Representatives to ensure satisfaction.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Multi-tasking

Computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Tools

Business systems

Internet research

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick
• Holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.