Customer Service Representative

Genuine Parts Company; Logan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in the United States is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

Responsibilities include responding to product inquiries, providing quotes, entering orders, placing orders via multiple channels, prioritizing inventory availability, and coordinating with account representatives to ensure customer satisfaction and timely shipments.

Qualifications

• Requires high school diploma or GED.
• 0–3 years of related experience.
• Strong communication skills and attention to detail.
• Basic computer skills with proficient use of business systems.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Places customer orders via telephone, fax, email, or walk-ins.
• Ensures accurate order entry and maintains appropriate inventory levels.
• Negotiates prices within approved parameters to influence gross profit.
• Builds customer relationships to drive repeat business and ensure satisfaction.
• Determines most cost-effective shipping methods and expedites backorders.

Skills

Excellent communication

Multi-tasking

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.