On-Site Sr CSR

Genuine Parts Company; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to product inquiries, provide quotes, process orders via phone, fax, email, or in person, and help maintain inventory levels and timely shipments. The role emphasizes reliability, strong communication, multitasking, and basic computer skills, with a high school diploma or GED and up to 3 years of related experience.

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Respond to customer inquiries, provide quotes, and handle order entry.
• Process orders via telephone, fax, email, and walk-in channels.
• Demonstrate reliability, organization, and attention to detail.
• Basic computer skills and ability to use business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit through pricing within parameters and meet customer needs.
• Build customer relationships to drive repeat business and improve processes.
• Determine cost-effective shipping methods and manage backorders as needed.
• Sourcing products in various inventories and coordinate with account representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.