Customer Service Representative

Genuine Parts Company; West Allis (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in the United States is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and manage incoming calls.

You will respond to inquiries, place orders by multiple channels, negotiate within parameters to protect gross profit, and build relationships to drive repeat business while ensuring inventory and timely shipments.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience.
• Strong communication skills including written, verbal and listening.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic internet search capabilities.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Responsible for sourcing products in branch or supplier inventories.
• Determines cost-effective shipping methods for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders; may pull inventory and prepare order for shipment.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.