Customer Service Representative

Genuine Parts Company; Findlay (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will respond to inquiries, enter orders, place orders via multiple channels, and partner with account reps to ensure satisfaction.

Ideal candidates have a high school diploma or GED with up to three years of related experience, strong communication, and multitasking abilities. Competitive benefits are provided.

Qualifications

• High school diploma or GED required, 0–3 years related experience or equivalent.
• Reliability, organization and attention to detail are essential.
• Strong communication skills, both written and verbal.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and familiarity with business systems.

Responsibilities

• Respond to basic product inquiries, provide quotes and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influence gross profit by negotiating price within parameters.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory availability and expedite backorders as needed.
• Handle returns and coordinate shipments with account representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Education

High school diploma or GED

0–3 years related experience

Tools

Business systems

Internet search

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.