Customer Service Representative

Community-Health-Centers-of-South-Central-Texas; Luling (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Centers of South Central Texas is seeking a Customer Service Representative to support the Luling location. The role focuses on patient registration, scheduling, and accurate data entry into the EHR system to ensure smooth clinic operations.

The CSR will provide excellent customer service, help check in/out patients, verify insurance, and collaborate with clinical and administrative teams to address patient needs in a fast-paced environment.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in healthcare front desk or patient registration is a plus.
• Ability to handle sensitive information with discretion.

Responsibilities

• Register patients and collect required information.
• Check in/out patients and verify insurance eligibility.
• Schedule appointments and manage release of information.
• Maintain accurate records of patient interactions and transactions.
• Enter client information into the EHR system.

Skills

Customer service

Clerical skills

Data entry

EHR data entry

Insurance eligibility

Tools

EHR system

Job description

SUMMARY: Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Luling Community Health Center location.

Key Responsibilities:

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).