Customer Service Representative

Community Health Centers of South Central Texas; Bastrop (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Centers of South Central Texas in Bastrop is seeking a Customer Service Representative to support the assigned department with patient registration, chart preparation, and scheduling in our Bastrop center.

You will handle check-in/out, verify insurance eligibility, release of patient information, and enter patient data into our Electronic Health Records system, delivering friendly, accurate service in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to clients, check in/out patients, verify insurance eligibility.
• Release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR).
• Maintain accurate and detailed records of customer interactions and transactions.

Job description

SUMMARY:
Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Bastrop Community Health Center location.

Key Responsibilities:

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).