Customer Service Representative

Community Health Centers of South Central Texas, Inc.; Bastrop (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Health Centers of South Central Texas, Inc. Bastrop location seeks a Customer Service Representative to support patient registration, scheduling, and records processing.

You will greet patients, verify insurance, check in/out, release information, and enter data into the Electronic Health Records system. This is a fast-paced clinic environment requiring eye for detail and teamwork.

Join a supportive center committed to accessible care and precise administrative workflows.

Qualifications

• Customer service experience required.
• Ability to check in/out patients and verify insurance.
• Experience with EHR data entry and record-keeping.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provide clerical support to assigned department in patient registration and records.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling.
• Data entry of client information into Electronic Health Records (EHR).

Skills

Customer service

Clerical duties

Data entry

Insurance verification

Records maintenance

Job description

Summary

Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Bastrop Community Health Center location.

Key Responsibilities

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).