Customer Service Representative

Community Health Centers of South Central Texas, Inc.; Luling (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Community Health Centers of South Central Texas, Inc. is seeking a Front Desk/CSR at our Luling location to support patient registration, appointment scheduling, and data entry into the EHR system.

The role focuses on delivering exceptional customer service, verifying insurance eligibility, and maintaining precise records for efficient clinic operations. Strong accuracy and teamwork are required.

Qualifications

• Experience in customer service.
• Ability to verify insurance information and schedule appointments.
• Proficiency with data entry and record maintenance.
• Familiarity with Electronic Health Records (EHR) systems.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries and resolving issues.
• Check in/out patients and verify insurance eligibility.
• Maintain accurate records of patient interactions and transactions.
• Collaborate with internal teams to address patient needs and provide timely solutions.
• Release of patient information and schedule appointments.
• Enter client information into EHR accurately.

Skills

Customer service

Patient registration

Data entry

EHR systems

Job description

Summary

Provides clerical support to assigned department in the areas of patient registration, record preparation and maintenance, release of patient information and appointments scheduling, and data entry of client information into Electronic Health Records (EHR) at our Luling Community Health Center location.

Key Responsibilities

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Provides clerical support to assigned departments in the areas of patient registration.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Release of patient information and appointments scheduling, and
• Data entry of client information into Electronic Health Records (EHR).