Customer Service Representative

Careismatic Brands; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Careismatic Brands seeks a Customer Experience Associate in Sherman Oaks, CA to be the first point of contact for customers, answering questions, resolving issues, and ensuring a positive experience. The role involves handling inquiries via phone, email or chat, processing orders and returns, and logging interactions in the CRM.

You will collaborate with sales and technical teams as needed, maintain accurate records, and provide clear information about products, pricing, and policies.

Qualifications

• Excellent communication skills, both verbal and written.
• Empathy, patience, and active listening to address customer needs.
• Ability to think quickly and resolve issues efficiently.
• Ability to manage multiple tasks and prioritize effectively.
• Experience using customer service software (CRM systems) and office software.
• Accurate in documenting interactions and transactions.
• Willingness to collaborate with the team.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Address customer complaints, concerns, or technical issues, offering appropriate solutions.
• Provide customers with accurate information about products, services, pricing, and policies.
• Process orders, returns, exchanges, and cancellations.
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM.
• Resolve product or service issues by investigating root causes.
• Follow up to ensure customer satisfaction after resolutions.
• Collaborate with sales or technical support for complex issues.

Skills

Verbal & written communication

Empathy & active listening

Problem solving

Prioritization & multitasking

Documentation accuracy

Team collaboration

CRM software

MS Office / Google Workspace

Tools

CRM Software

MS Office / Google Workspace

Job description

Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are and are cared for. Whether it’s medical professionals or the patients they serve, we are inspired by those who wear our uniforms every day. We have an outstanding opportunity for a Customer Experience Associate to be the first point of contact for customers, assisting them with their questions, resolving issues, and ensuring a positive experience.

This is a full-time role based in our corporate office in Sherman Oaks, CA.

Salary Range

Up to $25 per hour

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

What Your Day Looks Like

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Address customer complaints, concerns, or technical issues, offering appropriate solutions.
• Provide customers with accurate information about products, services, pricing, and policies.
• Process orders, returns, exchanges, and cancellations.
• Maintain accurate records of customer interactions, transactions, and feedback in the
• company's CRM system.
• Resolve product or service issues by investigating and identifying the root cause of problems.
• Ensure customers are satisfied with resolutions by following up on their inquiries.
• Work with other teams, such as sales or technical support, to resolve more complex issues or escalated concerns.

What We’re Looking For

• Strong verbal and written communication abilities.
• Empathy, patience, and active listening to understand and address customer needs.
• Ability to think quickly and resolve issues efficiently.
• Ability to manage multiple tasks and prioritize effectively.
• Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace).
• Accurate in documenting interactions and transactions.
• Willingness to collaborate and contribute to team success.

What’s In It For You

• 401(k)
• Flexible spending account
• Health insurance
• Life insurance
• Attractive Paid time off
• Vision insurance

At Careismatic Brands, we believe in the power of care. It’s the force that drives and inspires us, inside our company and out in the world. It’s why we strive to maintain a diverse and inclusive organization – an ever‑evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward.

Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms – including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.