Customer Service Representative

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Chatoak Animal Hospital is seeking a Client Service Representative to join our team in Los Angeles, CA. You will deliver exceptional customer service to clients and their pets, schedule appointments, and assist with product recommendations and payments.

The role involves guiding clients to exam rooms, educating on basic pet care, and maintaining accurate medical records and a tidy facility. A positive, professional demeanor is essential for success.

Responsibilities

• Greeting visitors, answering calls, and guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound follow-ups and contacting prospective clients.
• Explaining fees and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products/services and general pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, neat facility inside and outside.

Skills

Customer service

Scheduling

Communication

Sales

Phone etiquette

Pet care basics

Job description

We are seeking a Client Service Representative to join our team.

At VCA Chatoak Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Compensation & Benefits

Compensation: $20.00 – $21.00 / hr

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.