Customer Service Representative

The Workshop LA; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

The Workshop LA, a Los Angeles-based womenswear brand known for understated, elevated basics and casual luxury essentials, is seeking an Ecommerce Customer Service Representative to join their growing team onsite.

You will be the voice of the brand in the inbox, helping customers with fit guidance, returns, and production questions in a warm, concierge-style manner, ensuring every interaction leaves the customer feeling cared for.

Qualifications

• Experience in ecommerce customer service, ideally within apparel or fashion.
• Proficiency with Gorgias, Shopify, and Loop is required.
• Familiarity with Apparel Magic is a strong plus.
• A warm, detail-oriented communication style with a passion for customer care.
• Ability to work onsite full-time in a fast-paced, growing environment.

Responsibilities

• Responding to customer inquiries via email about fit, sizing, returns/exchanges, and production timelines
• Providing a personalized, concierge-level tone in all customer communications
• Managing and resolving order issues, tracking concerns, and return/exchange requests
• Partnering cross-functionally to stay current on product details, fit notes, and restock timing
• Maintaining organized, timely follow-up on all open tickets to ensure a seamless customer experience

Skills

Customer service

Communication

Attention to detail

Tools

Gorgias

Shopify

Loop

Apparel Magic

Job description

Our client, a contemporary Los Angeles-based womenswear brand known for understated, elevated basics and casual luxury essentials, is looking for an Ecommerce Customer Service Representative to join their growing team. This is a full-time, onsite position based in Los Angeles.

This brand has built a loyal following around thoughtful design and an equally thoughtful customer experience, and they're looking for someone who can bring that same level of care to every customer interaction. You'll be the voice of the brand in the inbox, helping customers with fit guidance, returns, and production questions in a warm, concierge-style manner. This is a great opportunity for someone who loves creating personal, high-touch experiences and takes pride in making every customer feel taken care of.

What you will be doing

• Responding to customer inquiries via the shared inbox regarding fit, sizing, returns/exchanges, and production timelines
• Providing a highly personalized, concierge-level tone in all customer communications
• Managing and resolving order issues, tracking concerns, and return/exchange requests through Loop
• Partnering cross-functionally to stay current on product details, fit notes, and restock timing to answer customer questions accurately
• Maintaining organized, timely follow-up on all open tickets to ensure a seamless customer experience

What they are looking for

• Experience in ecommerce customer service, ideally within apparel or fashion
• Proficiency with Gorgias, Shopify, and Loop is required
• Familiarity with Apparel Magic is a strong plus
• A warm, detail-oriented communication style with a genuine passion for customer care
• Ability to work onsite full-time and move quickly in a fast-paced, growing environment