Customer Service Representative

National Seating & Mobility; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition Reimbursement and Education"

Education Assistance

Job summary

National Seating & Mobility (NSM) is hiring for a full-time role in Los Angeles. The position features an 8-hour day shift, Monday–Friday, with competitive pay at $22 per hour depending on experience. You will handle calls, coordinate orders, verify client information, and support inventory and deliveries to help keep clients moving.

NSM values HEARTS—Honor, Excellence, Accountability, Respect, Teamwork, and Service—and is committed to equal opportunity employment for all applicants.

Qualifications

• High School Diploma or GED.
• Strong communication skills and customer focus.
• Proficiency with computers and basic software.
• Excellent organization and multitasking abilities.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Order management and coordination with branches, clients, clinicians, and caregivers.
• Assist in completing work orders and verify client information and eligibility.
• Perform data entry, clerical tasks, inventory support, and accept deliveries.

Skills

Communication Proficiency

Bilingual - English/Spanish

Organizational Skills

Customer/Client Focus

Computer Proficiency

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay | $22 DOE

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus
• Bilingual - Fluent in English and Spanish

Benefits

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition Reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.