Customer Service Representative

National Seating & Mobility, Inc.; Santa Rosa (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition Reimbursement and Education

Education Assistance

Job summary

National Seating & Mobility (NSM) is hiring for a full-time position with an 8-hour day, Monday through Friday. The role focuses on phone support, order coordination, and clerical tasks to support our clients with mobility needs.

We offer company-paid holidays, a 401k match, and tuition reimbursement as part of our benefits package. NSM emphasizes a mission-driven culture, equal opportunity employment, and opportunities for growth across our network in over 200 cities and Canada.

Qualifications

• High School Diploma or GED.
• Organizational skills.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assist in completion of work orders with client information, equipment details and funding eligibility verification.
• Perform data entry, clerical tasks, assist with inventory and accept deliveries.

Skills

Organizational skills

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay | $25 - $26 DOE
What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications:

• High School Diploma or G.E.D.
• Organizational Skills
• Company paid holidays
• 401k Company Match
• Tuition Reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #NSMT1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.