Customer Service Representative

Star Valley Veterinary Clinic; Los Altos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Paid time off

Continuing education

Scholarships for Vet Tech school

Employee assistance program

Discounted veterinary services

401k with employer match

Job summary

Adobe Animal Hospital in California is hiring for a Client Services team member. You will provide friendly client service for clients and their pets, handle check-ins, call handling, and scheduling across two locations.

The role requires strong communication, a positive attitude, and teamwork in a fast-paced hospital. Full-time hours Monday through Saturday with weekend shifts; benefits include health, dental, and vision beginning after 30 days, plus paid time off and opportunities for CE as you

Qualifications

• Minimum 2+ years of customer service experience.
• Fluent in English, both written and spoken.
• Basic computer skills required for daily tasks.
• Able to lift or move up to 40 lbs independently.
• Background check and 3 professional references if offered.

Responsibilities

• Provide warm, friendly client service to customers and their pets.
• Interact with clients in person and on the phone.
• Check clients in for appointments and emergencies.
• Answer high volume calls on a multi-line system.
• Schedule Doctor and Technician appointments for two locations.
• Maintain clear written and oral communication and attention to detail.
• Support a team in a busy environment with multiple tasks.

Skills

Customer service

English fluency

Basic computer skills

Education

High school diploma or GED

Job description

Job Type: Support Staff

Description & Requirements

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won’t find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge.Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.

Hours:

• Full Time- 40 hours a week
• Client Services is open Monday-Saturday 7am-7pm, and 8am-7pm on Sundays
• Shifts are available between the hours of 6:30am-7pm

Compensation:

• Base wage starts at $24.00-$26.00/hr. including differentials, see below

Available Differentials:

• Weekend shift: additional $3/hr. for any weekend shifts worked

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Efficiently answer high volume of phone calls on multi-line phone system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where your team is handling many tasks at once.
• Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.
• Paid sick, vacation, and holiday time
• Continuing education for professional development
• Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license
• Discounted veterinary services
• Employee assistance program on day 1 of your employment
• Additional benefits listed on our website- www.Adobe-Animal.com

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Requirements

• 18-years old or older
• High school diploma or GED
• 2+ years customer service experience
• Fluent in English (written and oral)
• Basic computer skills
• Must be able to lift or move 40lbs by yourself
• Background check and 3 professional references are required when offered a position
• Comfortable around animals, clients, and medical procedures
• Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time
• 1 weekend day per week, either Saturday or Sunday
• 2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period.