Customer Service Representative

NVA General Practice; Los Altos (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid sick, vacation, and holiday time

401k benefits

Continuing education for professional development

Discounted veterinary services

Employee assistance program

Job summary

A leading veterinary organization in Los Altos is looking for friendly Client Services Team members. The role involves providing client service, interacting with clients in person and on the phone, and scheduling appointments. Applicants should be over 18, have a high school diploma or GED, and possess 2+ years of customer service experience. Benefits include health coverage, paid time off, and educational scholarships. This full-time position offers a starting wage of $24.00-$26.00/hr, plus additional pay for weekend shifts.

Qualifications

• Must be 18 years old or older.
• 2+ years of customer service experience required.

Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Schedule Doctor and Technician appointments.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won’t find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge. Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.

Job Location

• Los Altos/Los Gatos

Hours

• Full Time - 40 hours a week
• Client Services is open Monday-Saturday 7am-7pm, and 8am-7pm on Sundays
• Shifts are available between the hours of 6:30am-7pm
• AWS scheduling (4 10-hour shifts)

Compensation

• Base wage starts at $24.00-$26.00/hr. including differentials, see below

Available Differentials

• Weekend shift: additional $3/hr. for any weekend shifts worked

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Payment processing.
• Efficiently answer high volume of phone calls on multi-line phone system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where your team is handling many tasks at once.

Benefits

• Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.
• Paid sick, vacation, and holiday time
• 401k benefits
• Continuing education for professional development
• Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license
• Discounted veterinary services
• Employee assistance program on day 1 of your employment

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Requirements

• 18 years old or older
• High school diploma or GED
• 2+ years customer service experience