Customer Service Representative

National Veterinary Associates; Los Altos (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Health benefits

Paid time off

Continuing education

Discounted veterinary services

Job summary

A veterinary hospital in Los Altos seeks a friendly Client Services Team member to provide excellent customer service and interact with clients. Candidates should have a high school diploma and at least 2 years of customer service experience. Responsibilities include checking clients in, answering calls, and scheduling appointments. The position offers competitive pay starting at $24.00-$26.00/hr, as well as health benefits, paid time off, and other perks. Interested applicants should enjoy working in a team environment and be comfortable around animals.

Qualifications

• 2+ years customer service experience required.
• Fluent in English (written and oral).
• Comfortable around animals, clients, and medical procedures.

Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for appointments and emergencies.
• Efficiently answer high volume of phone calls.
• Schedule appointments for both hospital locations.

Skills

Customer service

Communication skills

Computer skills

Ability to lift or move 40 lbs

Education

High school diploma or GED

Job description

Job Overview

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly. People who are thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won’t find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge. Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022.

Job Details

• Hours: Full Time – 40 hours a week; Monday‑Saturday 7am‑7pm, 8am‑7pm on Sundays; Shifts available between 6:30am‑7pm.
• Schedule: 10‑hour shift, Day shift.
• Compensation: Base wage starts at $24.00‑$26.00/hr. (including differentials).
• Available Differentials: Weekend shift differential of $3/hr for any weekend shifts worked.
• Education: High school diploma or GED (required).
• Experience: Customer service – 2+ years (required).

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk‑in emergencies.
• Efficiently answer high volume of phone calls on a multi‑line phone system.
• Schedule doctor and technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where the team is handling many tasks at once.

Benefits

• Health, dental, and vision benefits (1st of the month after first 30 days).
• Paid sick, vacation, and holiday time.
• Continuing education for professional development.
• Scholarships available for pursuing Veterinary Technician School (RVT license).
• Discounted veterinary services.
• Employee assistance program (starts on day 1).
• Additional benefits listed on our website (www.Adobe-Animal.com).

Requirements

• 18 years old or older.
• High school diploma or GED.
• 2+ years customer service experience.
• Fluent in English (written and oral).
• Basic computer skills.
• Must be able to lift or move 40 lbs by yourself.
• Background check and 3 professional references required upon offer.
• Comfortable around animals, clients, and medical procedures.
• Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms regularly; sit and stand for long periods.
• 1 weekend day per week, either Saturday or Sunday.
• 2‑3 holidays per year (hospitals assigned at beginning of year or post‑training).

Equal Opportunity Employment

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.