Customer Service Representative

Genuine Parts Company; Longview (WA); On-site; USD 25,000 - 31,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Service Representative for Motion Industries, responsible for accurately fulfilling customer orders and handling incoming calls. The role emphasizes reliability, strong communication, and basic pricing negotiations to help drive repeat business.

The position requires a high school diploma or GED with 0–3 years of related experience, and offers entry-level compensation with opportunities to develop product knowledge and customer service skills in a

Qualifications

• High school diploma or GED required; 0–3 years related experience.
• Strong communication, multi-tasking and time management abilities.
• Moderate computer skills; familiarity with business systems and searching for products online; product knowledge preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and enter orders.
• Take customer orders via phone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating price within set parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain inventory levels by ordering items as needed for customers.
• Place orders up to $5,000 per line and $10,000 per PO without approval.

Skills

Reliability

Organiz. skills

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

COMPENSATION

$18.09 - $22.63/Hour

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.