Customer Service Representative

Genuine Parts Company; Tampa (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Genuine Parts Company (Motion Industries division) seeks a Customer Service Representative to accurately fulfill orders and manage incoming calls in a high-volume environment. You will handle quotes, order entries, and customer inquiries while coordinating with internal teams to ensure satisfaction.

This role requires a HS diploma or GED and 0–3 years of related experience, with strong communication and multitasking abilities and basic computer skills.

Qualifications

• Requires HS diploma or GED.
• 0–3 years related experience or equivalent.
• Strong communication, multitasking, and attention to detail essential.
• Basic computer literacy and ability to use business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit by negotiating sale and purchase prices within parameter ranges.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and supports process improvements.
• Maintains inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sources products from branch, DC, or supplier inventories.
• Determines most cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may prepare shipments; handles returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.