Customer Service Representative

Genuine Parts Company; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and sick pay

Tuition reimbursement

Job summary

Genuine Parts Company seeks a Customer Service Representative in Savannah, Georgia. The role involves fulfilling customer orders and managing calls all under close supervision. Ideal candidates should be reliable, organized, and able to multitask while having strong communication skills.

This position offers an excellent benefits package, including healthcare, 401(k), and paid time off. Basic educational requirement is a high school diploma or GED, with preference for hands-on experience.

Qualifications

• 0-3 years of related experience or equivalent combination.
• Preferred product knowledge.

Responsibilities

• Accurately fulfill customer orders and manage incoming calls.
• Respond to customer inquiries and provide quotes.
• Partner with Account Representatives to ensure satisfaction.

Skills

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders; may pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.