Customer Service Representative

Genuine Parts Company; Versailles (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Genuine Parts Company in Kentucky seeks a Customer Service Representative to accurately fulfill orders and manage inbound calls under supervision. You will handle quotes, order entry, and multi-channel communication to support timely delivery and customer satisfaction.

Responsibilities include maintaining inventory levels, negotiating pricing within policy, and collaborating with internal teams to resolve issues and improve service quality.

Qualifications

• High school diploma or GED with 0–3 years related experience or equivalent.
• Ability to multi-task and manage time effectively.
• Strong communication skills, both written and verbal.
• Moderate computer skills and familiarity with business systems.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or in person (counter sales).
• Influences pricing within allowed parameters to support profitability.
• Builds relationships to drive repeat business and improve processes.
• Ensures inventory levels support customer needs and coordinates shipping methods.
• Handles returns and expedites backorders as needed.

Skills

Attention to detail

Strong communication

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Order processing systems

Email and internet research

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.