Customer Service Representative

South Suburban Park and Recreation District; Lone Tree (CO); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Free fitness center access

Discounts on classes and golf

Paid sick leave

Training and promotion from within

Flexible schedules

Job summary

South Suburban Park and Recreation District is seeking a friendly Customer Service Representative at the Lone Tree Hub. You will respond to inquiries in person, by phone, or email, and assist with registrations, rentals, and admissions.

The role requires handling events and ensuring safe, smooth operations during daytime hours on weekdays and variable weekend shifts. The position emphasizes friendly, professional interaction with guests, strong communication skills, and the ability to multitask

Qualifications

• Must be at least sixteen years old for facility positions.
• AED/CPR and First Aid certifications or ability to obtain within 60 days.
• Spanish speaking a plus.
• Any combination of work experience involving assisting the public, general record keeping or handling money.

Responsibilities

• Respond to inquiries from the public by phone, email, or in person across a wide range of district services and policies.
• Handle point of sale transactions, registrations, group reservations, passes, and admissions.
• Assist with event rentals and ensure set-up and takedown are completed efficiently.
• Enforce facility rules and safety standards while providing excellent customer service.

Skills

Customer service

Communication

Problem solving

Multitasking

Public interaction

Office procedures

Tools

Word

Excel

Outlook

Job description

Job Description

Application Closing Deadline: Ongoing/Open.

This is an ongoing recruitment process, with no specific closing date. We will be reviewing applications on a rolling basis.

$15.70 - $20.20 per hour

We're searching for a polite and professional Customer Service Representative to provide superior customer service. Do you enjoy forming new relationships every day? This may be a great fit for you! The Customer Service Representative position involves a high degree of public contact and ensures daily operations of the facility. This position is responsible for receiving and answering inquiries from the public by telephone, via email, or in person on a wide range of District services/programs, rates, policies and procedures. Customer Service Representatives at the Lone Tree Hub are also expected to provide the highest standard of service to all guests during rentals and events, serving as the main point of contact during events. Additionally, they are responsible for ensuring that the set-up and take down for events is done in an efficient manner. This position may also be responsible for completing point of sale transactions, handling program registrations, group reservations, passes and collecting admissions. In addition, the Customer Service Representative will ensure that facility rules and safety standards are followed.

The Lone Tree Hub operates on an "as needed" basis, meaning that we are looking for people willing to work daytime hours on weekdays and day or night hours on weekends. Daytime hours could start as early as 8:00am, and night hours could go as late as midnight, depending on the event.

Our Ideal Candidate

• Possess a professional and welcoming demeanor.
• Has excellent communication, customer service and problem-solving skills.
• Has knowledge of modern office procedures, methods and general office equipment (computer, copier, fax, telephone, etc.).
• Will be proficient with applicable computer software applications (Word, Excel, Outlook).
• Will have the ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner.
• Will provide superior customer service and have the ability to handle customer complaints in a professional manner.

Minimum Qualifications

• Must be at least sixteen (16) years of age for positions at an assigned facility (Recreation Centers, Outdoor Pools, Batting Cages, ProShops, etc.).
• Current certifications in AED/CPR and First Aid or the ability to obtain certifications within sixty (60) days of employment.
• Spanish speaking a plus.
• Any combination equivalent to: work experience involving assisting the public, general record keeping and/or handling money.

The job description above covers the main duties of this position. Please note, as a team member, there may be additional responsibilities that are required to meet ongoing needs of the department.

Employee Benefits & Perks at South Suburban

• FREE use of District fitness centers and swimming pools
• Discounts on recreation classes and golf (applicable to employees working 14+ hours/week)
• Paid sick leave
• Opportunities for training and promotion from within
• Flexible schedules
• To view a complete listing of the District's most current benefit package, please visit http://careers.ssprd.org

About Us

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.

Required Experience

Keyword: Customer Service Representative