Customer Service Representative

Honsador Lumber, LLC.; Kapolei (HI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Starting pay $24/hour

Monthly incentive plan

11 paid holidays

Sick leave

Employee Assistance Program (EAP)

Career growth opportunities

Full-time employment

Job summary

Honsador Lumber is seeking a Customer Service Representative to join our Kapolei/Oahu team. The role focuses on supporting customers with product knowledge, processing orders, coordinating deliveries, and delivering an exceptional experience.

The ideal candidate will have strong communication, attention to detail, and thrive in a fast-paced environment while building positive relationships with customers and coworkers.

Qualifications

• Previous customer service or sales experience in building materials or related industry preferred.
• Excellent communication and interpersonal skills.
• Strong math skills for handling pricing and transactions.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Willingness to pass drug screening and background check.

Responsibilities

• Determine customer needs and recommend appropriate products and solutions.
• Respond to inquiries regarding product selection, pricing, quotations, orders, deliveries and follow-ups.
• Process orders and data entry accurately in the system; coordinate deliveries.
• Maintain product knowledge and industry awareness.
• Interact with sales, warehouse, dispatch and operations to ensure satisfaction.

Skills

Communication

Customer service

Computer skills

Time management

Teamwork

Attention to detail

Problem solving

Tools

Business software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Kapolei, HI, US

Position is for Honsador Lumber - Kauai Location

• Starting Pay: $24.00 per hour
• Future opportunities to participate in a generous monthly incentive plan
• 11 Paid Holidays Per Year
• Sick Leave Benefits
• Employee Assistance Program (EAP)
• Opportunities for Career Growth and Advancement
• Stable, Full-Time Employment

POSITION OVERVIEW

Honsador Lumber is seeking a motivated and customer-focused Customer Service Representative to join our Oahu team. This position plays a key role in supporting customers by providing product knowledge, processing orders, coordinating deliveries, and ensuring an exceptional customer experience.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment while building positive relationships with customers and coworkers.

RESPONSIBILITIES

• Determine customers’ needs and recommend appropriate products and solutions that provide value to their projects and business.
• Respond to customer inquiries regarding product selection, pricing, quotations, order placement, delivery scheduling, complaints, and follow-up requests.
• Develop profitable business relationships through excellent customer service, sales support, and problem-solving.
• Continuously improve and maintain product knowledge and industry expertise.
• Enter customer orders, pricing information, and related data into the computer system accurately and efficiently.
• Schedule and coordinate deliveries of products.
• Utilize product and supply checklists to ensure customers receive all materials necessary for their projects.
• Identify opportunities to recommend additional products and services that meet customer needs.
• Accept customer payments and apply them to the appropriate customer accounts.
• Follow up on deliveries to ensure materials arrive complete and on time as promised.
• Work closely with sales, warehouse, dispatch, and operations personnel to ensure customer satisfaction.
• Maintain accurate records and documentation.
• Perform other duties as assigned.

QUALIFICATIONS

• Previous customer service, sales, building materials, construction, or related industry experience preferred.
• Knowledge of building materials, construction processes, and local building codes preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills and proficiency with business software applications.
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide common fractions and decimals.
• Effective time management and organizational skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to work collaboratively in a team-oriented environment.
• Must successfully pass a drug screening and consent to a background check.

CORE COMPETENCIES

• Customer Focus
• Building Trust
• Communication
• Sense of Ownership
• Teamwork
• Problem Solving
• Attention to Detail
• Accountability

Join the Honsador Team

If you enjoy helping customers, solving problems, and working in a fast-paced environment, Honsador Lumber offers competitive compensation, excellent benefits, and the opportunity to participate in a generous monthly incentive program as you grow within the organization. Join one of Hawaii’s leading building material suppliers and build a long-term career with us.