Community Practice Service Liaison

Commonwealth of VA Careers; Blacksburg (VA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

State retirement plan

Health insurance

TimelyCare program

Paid vacation & holidays

Parental leave (8 weeks)

Tuition support

PerkSpot discounts

Clothing allowance

Job summary

Virginia Tech’s Veterinary Teaching Hospital seeks a Community Practice Service Liaison to deliver exceptional client service, triage calls, and manage communications between clients and the care team. The role supports education of student doctors and fosters long-term client relationships in a fast-paced, collaborative environment.

Ideal candidates have strong communication, organization, and problem-solving skills, plus comfort with EMR systems and Microsoft Office.

Qualifications

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills, both in person and over the telephone.
• Strong organizational skills and ability to prioritize tasks and meet deadlines.
• Strong computer skills, including experience with Microsoft Office Suite.
• Experience scanning, uploading, organizing, and managing documents.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Answering and triaging telephone calls and monitoring emails.
• Scheduling appointments and facilitating communication between clients and the care team.
• Addressing client concerns and ensuring a positive client experience from first contact to follow-up.
• Collaborate with a diverse team of veterinary professionals, students, and clients.

Skills

Customer service

Communication

Organization

Problem-solving

Tools

Microsoft Office Suite

EMR system

Job description

Job Description

The Community Practice (CPRAC) Service at the Veterinary Teaching Hospital (VTH)
provides high-quality primary veterinary care to clients within a 35-mile radius of the
veterinary school while providing clinical-year veterinary students with valuable
opportunities to participate in a primary care veterinary practice setting.
The Community Practice Service Liaison serves as the service’s primary point of contact
and is responsible for providing exceptional customer service to clients, referring
veterinarians, faculty, staff, and students. Key responsibilities include answering and
triaging telephone calls, monitoring and responding to emails, scheduling appointments,
facilitating communication between clients and the veterinary care team, addressing
client concerns, and ensuring a positive client experience from initial contact through
follow-up.
The successful candidate will be an integral member of the Community Practice team and
contribute to the service’s mission of providing excellent primary care while supporting the
education of student doctors. The ideal candidate will enjoy developing and maintaining
relationships with long-term clients, demonstrate excellent communication and
interpersonal skills, be comfortable working with computers and electronic medical
records, and possess strong problem-solving, organization, prioritization, and customer
service skills. The candidate must be able to thrive in a fast-paced environment while
working collaboratively with a diverse team of veterinary professionals, students, and
clients.

Virginia Tech employees can expect:

• Minimum starting salary of $36,501
• State retirement plan with pension option
• Excellent medical, dental, vision, and life insurance
• TimelyCare, a virtual health service available to Virginia Tech employees at no cost, including health coaching, counseling, and wellness programs such as yoga, mindfulness, and nutrition support
• Paid vacation, sick leave, and holidays
• Eight weeks of paid parental leave
• Annual clothing allowance
• Tuition support of up to 12 credit hours per year
• PerkSpot, offering exclusive Virginia Tech discounts on flights, car rentals, vacation getaways, concerts, sporting events, restaurants, bicycles, instruments, clothing, and more

Required Qualifications

• Previous experience working in a customer service role
• Excellent communication and interpersonal skills, both in person and over the telephone
• Strong organizational skills and demonstrated ability to prioritize tasks and meet deadlines
• Strong computer skills, including experience with Microsoft Office Suite
• Experience scanning, uploading, organizing, and managing documents
• Strong problem-solving and critical-thinking skills

Preferred Qualifications

• Previous experience working in a medical or veterinary clinic
• Previous experience using an electronic medical record (EMR) system
• Experience working in a customer-facing healthcare or veterinary environment
• Working knowledge of medical terminology

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

starting at $36,501.00, commensurate with experience

Hours per week

40+

Review Date

10/09/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands- on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Danielle Jaszewski at [e-mail] during regular business hours at least 10 business days prior to the event.