Bilingual Counter Salesperson

Hajoca Corporation in; Stafford (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Hajoca Corporation in Stafford, TX is seeking a friendly, bilingual Counter Salesperson to help customers at the sales counter, process orders, and ensure a positive shopping experience. You will assist walk-in customers, provide product information, and coordinate with internal teams to meet revenue targets while maintaining clean displays and accurate records.

This role requires at least 1 year in customer service or counter sales, plus strong communication and listening skills, with bilingual

Qualifications

• Minimum 1 year in customer service or counter sales.
• Familiar with products sold at the Profit Center.
• Strong communication and listening skills.
• Bilingual in English and Spanish preferred.

Responsibilities

• Assist customers at the sales counter and handle purchases.
• Process and fill sales orders accurately.
• Maintain clean, organized counter area and displays.
• Work with the PCM to meet revenue and margin targets.
• Coordinate with Credit Manager on any customer credit issues.
• Support warehouse operations and answer calls.

Skills

Customer service

Counter sales

Product knowledge

Verbal communication

Listening skills

Bilingual English/Spanish

Job description

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Bilingual Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attractand retain customers.
• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.