Client Service Manager

Gallagher; Chicago (IL); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Job summary

Gallagher is seeking a Client Service Manager in Illinois to lead renewal efforts, strengthen client relationships, and guide a team to deliver value-driven risk management solutions. You will collaborate with clients and teammates to ensure compliant, high-quality service while exploring opportunities for additional services.

Ideal candidates have 3+ years in client service or claims management, a Property and Casualty license, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• Property and Casualty Insurance license is required.
• Proficiency in Microsoft Office.
• Ability to build relationships and deliver results.

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensure proper coverage.
• Build and maintain strong relationships with clients through timely responses and high-quality service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits.
• Mentor junior team members by providing feedback and fostering growth.

Skills

Client service

Claims management

Relationship building

Education

Bachelor's degree

High School degree/GED

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Rolling Meadows, Illinois

Client Service/Account Management

58412

$61,500 - $102,500

Partially Scheduled in the Office

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for an Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here’s what you’ll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• OR-
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Why Work Here

The Gallagher Way - the expectation of how business is conducted at Gallagher is just as relevant and meaningful today as it was 40 years ago.

The global workforce - regardless of how tenured the employee is at Gallagher - has a shared understanding of how it conducts business and treats colleagues.

It is a force that unites colleagues and lays out the expectations of oneself and of each other.

Growth for the Go-Getter

Gallagher is not for the wallflower. It's for those who advocate for themselves and others, seize an opportunity, have an unquenchable thirst for knowledge and develop a strong case for new ideas. This drive is what makes Gallagher what it is and has fueled its exponential growth.

Navigating the Future Together

Gallagher thrives at the crossroads of adaptability and accessibility, fostering a vibrant workspace where ingenuity meets guidance.

Our leaders are not distant figures but active mentors, who are as engaged as they are visionary ingrained in the journey of growth and stability.

They are not just guiding forces but accessible partners in crafting a future of change where potential meets opportunity.