Customer Service Representative

One to One Health; Normal (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

One to One Health in Normal, IL is seeking a Patient Services Representative to aid patients and visitors, keep the office organized, and maintain a welcoming environment for families.

The role requires experience with EMR systems, proficiency in Microsoft Office, and a focus on confidentiality and service. Full-time, day shifts with opportunities to grow within a mission-driven practice.

Qualifications

• Experience with EMR systems and Microsoft Office applications.
• Friendly, energetic, and compassionate disposition.
• Excellent organizational and time management skills.
• Strong interpersonal communication and confidentiality of patient records.

Responsibilities

• Greet patients, vendors, and visitors to the wellness center.
• Answer questions and provide assistance as needed.
• Answer the phone, redirect calls, and respond to voicemails promptly.
• Use medical office software to schedule new and follow-up appointments.
• Register new patients and update records as required.
• Distribute and check forms to ensure required fields are completed.
• Maintain spreadsheets and confidentiality of patient records.
• Keep the waiting area quiet, calm, and welcoming.
• Uphold the center's positive reputation by being friendly and supportive.

Skills

EMR system

Microsoft Excel

Microsoft Word

Email

Organizational skills

Time management

interpersonal communication

Education

High school diploma

Tools

EMR software

Job description

Job Details: Location: 899 - RIV - Normal, IL 61761 | Position Type: Full Time | Salary Range: $17.00 - $19.00 Hourly | Job Shift: Day | Job Category: Admin - Clerical

At One to One Health, we’re reimagining what healthcare can be. Founded by a primary care physician, our mission is simple: remove barriers to care and create better healthcare experiences for patients, providers, and employers alike.

Through onsite, near‑site, and virtual care solutions, we deliver accessible, relationship‑driven healthcare that puts people first. Our team is united by a shared commitment to improving health outcomes, providing exceptional service, and making a meaningful impact in the communities we serve.

Position Summary

The Patient Services Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Essential Responsibilities

• Greeting patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow‑up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner

Required Qualifications

• Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Dedication to maintaining the confidentiality of all patient records
• Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies
• Exceptional leadership, communication, and interpersonal skills
• Ability to analyze data, solve problems, and make strategic decisions
• Experience with financial management and budget oversight in a healthcare setting
• Proficiency in relevant software and technology systems
• Ability to read, write, and communicate the English language
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step‑by‑step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
• High school diploma or equivalent
• 2+ years of experience working as an administrative assistant or in a relevant role
• Health care experience preferred

Why Join One to One Health?

• Do good, help others. Make a meaningful impact on the lives of patients, families, and communities every day
• Be part of a mission‑driven organization transforming healthcare through relationship‑based care
• Work alongside a collaborative, supportive, and people‑first team
• Enjoy comprehensive benefits designed to support your health, well‑being, and future
• Grow your career while making a difference

Additional Information

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Duties and responsibilities may change at any time with or without notice based on business needs.