Customer Service Representative

LeoForce; Las Cruces (NM); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Career advancement opportunities

Job summary

LeoForce, based in Las Cruces, NM, is seeking a dedicated Customer Service Representative to join our team. You will provide exceptional service and consulting support to clients, handling inquiries and resolving issues with timely, accurate information.

Responsibilities include maintaining product knowledge, collaborating with cross-functional teams, and contributing to customer satisfaction surveys. Ideal candidate has strong communication skills, CRM experience, and a proactive,

Qualifications

• 2+ years in customer service or consulting (as per qualifications).
• Excellent communication and problem-solving abilities.
• Ability to explain complex information clearly.

Responsibilities

• Provide exceptional customer service and consulting support to clients.
• Handle inquiries and complaints, offering solutions within time limits.
• Maintain up-to-date product knowledge and industry trends.
• Collaborate with cross-functional teams to resolve issues.
• Conduct customer satisfaction surveys and analyze feedback.
• Develop relationships with customers to build loyalty.
• Assist with administrative tasks such as data entry and reporting.

Skills

Communication skills

CRM experience

MS Office

Organizational skills

Multitasking

Education

Bachelor’s degree in business or related field

Tools

CRM software

Microsoft Office

Job description

Customer Service Representative

Las Cruces,NM, US

Job Description

Experience: Entry Level

Salary: $15 - $15 per hour

Job Details

Responsibilities:

1. Provide exceptional customer service and consulting support to our clients, ensuring their needs are met in a timely and efficient manner.
2. Handle customer inquiries and complaints, providing appropriate solutions and alternatives within the time limits.
3. Maintain a high level of product knowledge and keep up-to-date with the latest industry trends to provide accurate information to customers.
4. Collaborate with cross-functional teams to address customer issues and improve the overall customer experience.
5. Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
6. Develop and maintain strong relationships with customers, building trust and loyalty.
7. Assist with administrative tasks as needed, such as data entry, record keeping, and reporting.

Qualifications:

1. Minimum of 2+ years of experience in a customer service or consulting role.
2. Proven track record of delivering exceptional customer service.
3. Excellent communication and interpersonal skills, with the ability to effectively communicate complex information in a clear and concise manner.
4. Strong problem-solving skills, with a creative approach to resolving customer issues.
5. Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
6. Exceptional organizational skills, with a keen eye for detail and the ability to multitask.
7. Ability to work in a fast-paced environment and adapt to changing priorities.
8. Bachelor’s degree in business or a related field is preferred.

A bit about us:

Are you a customer service superstar with a knack for consulting and problem-solving? Our company is seeking a talented and experienced Consulting Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will have the opportunity to make a significant impact on our business and help our customers achieve their goals. You will be responsible for providing exceptional customer service and consulting support to our clients, addressing their needs, and ensuring their satisfaction. This role requires a unique blend of skills, including excellent communication, problem-solving, and administrative abilities. If you are a motivated and detail-oriented professional with a passion for helping customers succeed, we would love to hear from you.

Why join us?

• Career Advancement Opportunities

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