Customer Service Representative

Colonial Group; Laredo (TX); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Buckland is seeking a Customer Service Representative to act as the liaison between clients and internal teams, providing product/services information and resolving issues with accuracy and efficiency.

In this role you will onboard new customers, manage account setups in the company system, coordinate with departments for client inquiries, and support import/export clearance processes along the US/Mexico border. Strong organization and bilingual Spanish/English skills are important.

Qualifications

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).

Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods through the applicable border.
• Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Other responsibilities as assigned.

Skills

Bilingual Spanish/English

Attention to detail

Time management

Education

High School Diploma or equivalent

CCS Designation

Tools

MS Office

Job description

Customer Service Representative

Our Vision

Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods through the applicable border.
• Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Other responsibilities as assigned.

Leadership Responsibilities

• N/A

Job Details

Reports to Team Leader

Permanent

Operations

Full-time/Part-time

US, MX

Remote/Hybrid/Office

Required Qualifications and Experience

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.