Customer Service Representative

Adecco; Lansing (MI); Hybrid; USD 46,414,099 - 62,609,164; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Job summary

Adecco is hiring multiple full-time Customer Service Agents in Lansing, MI to support customers, resolve questions, and deliver outstanding service across shifts. The pay rate is $19.00/hr.

You will handle inquiries, troubleshoot issues, and interact via calls, chat, and email, while maintaining confidentiality and company values. Ideal candidates bring strong communication skills, computer proficiency, and the ability to work a hybrid schedule with reliable internet.

Qualifications

• 0–1 years inbound or customer-support call center experience preferred.
• Must be at least 21 years old with a High School Diploma or equivalent; some college preferred.
• Flexibility with work schedules.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Ability to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced computer skills, including Microsoft Office, and typing at least 90 WPM.
• Experience troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Strong attention to detail with excellent grammar, typing, and data entry skills.
• Ability to work independently with initiative and sound judgment.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computers, tablets, and cell phones.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and company values.
• Stay updated on protocols and work toward daily performance goals of 70 contacts.
• Maintain SLAs for chats and phone inquiries with response times under 45 seconds.

Skills

Strong communication

Typing 90 WPM

Customer service

Problem solving

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Adecco is hiring multiple full-time Customer Service Agents to join a dynamic and growing team in Lansing, MI. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service. The payrate for these roles are $19.00/hr.

As a Customer Service Agent, you'll play an important role in supporting customers, resolving questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with opportunities for growth and career development, we'd love to hear from you.

Available Shifts

• Shift 1: 7:00 AM ET to 3:30 PM ET
• Shift 2: 12:00 PM ET to 8:30 PM ET
• Shift 3: 3:00 PM ET to 11:30 PM ET

We have multiple openings available across all shifts, so whether you're an early riser or prefer evenings, we'd love to connect with you.

What You'll Do

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and company values.
• Stay updated on protocols and work toward daily performance goals of 70 contacts.
• Maintain SLAs for chats and phone inquiries with response times under 45 seconds.

What We're Looking For

• 0-1 years of inbound or customer support call center experience preferred.
• Must be at least 21 years old with a High School Diploma or equivalent; some college preferred.
• Flexibility with work schedules.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Ability to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced computer skills, including Microsoft Office programs, and the ability to type at least 90 WPM.
• Experience troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Strong attention to detail with excellent grammar, typing, and data entry skills.
• Ability to work independently with initiative and sound judgment.
• Ability to thrive in a fast-paced environment while delivering exceptional customer service.
• Strong organizational and time-management skills.
• Previous technical support experience is a plus.

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.