Customer Service Representative

Summit Consulting; Lakeland (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Commuter benefits

Tuition reimbursement

Job summary

Summit Consulting is seeking a Cincinnati-based or Lakeland-area customer service professional to support our workers’ comp and insurance services. This on-site role emphasizes people skills, reliability, and a customer-first approach within a structured office environment.

The position offers hybrid work dynamics with strong team collaboration and opportunities to grow in a focused workers’ compensation practice across multiple states.

Qualifications

• 1–2 years of customer service experience, preferably in a call center or high-volume environment.
• Strong verbal communication and active listening skills.
• Ability to remain calm, patient, and professional under pressure.
• Dependability, accountability, and a strong commitment to attendance.

Responsibilities

• Serve as the first point of contact for callers, providing courteous, efficient, and accurate assistance.
• Demonstrates our Customer Care philosophy by putting the caller first in every interaction.
• Maintains strong dependability and accountability in daily responsibilities.
• Supports teammates by stepping in when needed and contributing to a positive team environment.
• Follows established workflows and procedures within a highly structured environment.
• Upholds professional, caring communication at all times.
• Maintains consistent and reliable attendance to ensure adequate coverage and service levels.
• Participates in rotating support for the Receptionist function, providing coverage as scheduled to ensure seamless front‑desk operations.

Skills

Verbal communication

Active listening

Calm under pressure

Dependability

Team cooperation

Education

High School diploma or equivalent

Job description

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic. Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities. Our field team members are located in every state in which we operate. Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Scope of Work

Scope of Work Performs work under close supervision, following established procedures and direction. Relies on instructions and pre‑established guidelines to carry out daily responsibilities. Develops a working knowledge of company products, services, and business systems used to perform job functions.

Key Responsibilities

• Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance.
• Demonstrates our Customer Care philosophy by putting the caller first in every interaction.
• Maintains strong dependability and accountability in daily responsibilities.
• Supports teammates by stepping in when needed and contributing to a positive team environment.
• Follows established workflows and procedures within a highly structured environment.
• Upholds professional, caring communication at all times.
• Maintains consistent and reliable attendance to ensure adequate coverage and service levels.
• Participates in rotating support for the Receptionist function, providing coverage as scheduled to ensure seamless front‑desk operations.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service experience, preferably in a call center or high‑volume service environment.
• Strong verbal communication and active listening skills.
• Ability to remain calm, patient, and professional under pressure.
• Flexibility and willingness to adapt to changing needs.
• A positive attitude and a caring, customer‑first mindset.
• Dependability, accountability, and a strong commitment to attendance.

#LI-Hybrid Great American ’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday –Thursday, with the fourth day determined by business needs.

Company: SCI Summit Consulting, LLC

Benefits: We offer competitive benefits packages for full‑time and part‑time employees*.

• Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

*Excludes seasonal employees and interns.

Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Learn more at http://www.gaig.com/careers.

Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities. We provide independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. Currently serving more than 7,000 independent agents and 31,000 policyholders across 17 states in the South, Midwest, and Mid-Atlantic, we’re growing with more states coming soon. Our strength comes from a single-minded 100% focus on workers’ comp and a commitment to long‑term customer relationships. We’re not a faceless corporation with distant headquarters. Field team members reside in every state in which we operate and are part of the fabric of local communities. As the world becomes increasingly impersonal, Summit offers a customer experience based on relationships and personal service. You’ll always be able to speak to a real human being. You’ll always receive timely answers you can trust. Insurance agents, policyholders, and injured employees can count on three things: 1) More Access. Our team members are not only masters in the field but they’re easy to reach and highly responsive when you need answers. 2) More Know‑how. You’ll get better answers from real experts and industry veterans who know workers’ comp, your business, your customers, and your region. 3) More Commitment. You’ll have collaborators who go the extra mile to serve you and who are willing to solve problems that others usually can’t.

Summit is a member of Great American Insurance Group and a subsidiary of American Financial Group, Inc (AFG). AFG’s common stock is listed and traded on the New York Stock Exchange under the symbol AFG.

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