Customer Service Representative

Harper Volkswagen; Knoxville (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Paid holidays

Paid vacation

Sick time

Training

Advancement opportunities

Closed Sundays

Work-life balance

Job summary

Harper Volkswagen in Knoxville, TN seeks a friendly, organized Customer Service Representative to be the first contact for our customers. You will help guide them through the repair process with transparency and care.

Responsibilities include greeting customers, scheduling appointments, updating on repair status, and maintaining accurate records. The role offers benefits and opportunities for advancement in a stable auto-group.

Qualifications

• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Basic computer skills and familiarity with office software.

Responsibilities

• Greet customers in person and over the phone with professionalism.
• Schedule appointments.
• Communicate with customers regarding repair status, updates, and delays.
• Work closely with estimators.
• Maintain accurate customer records and documentation.
• Process payments.
• Handle customer concerns and resolve issues promptly.

Skills

Customer service

Communication

Multitasking

Computer skills

Professionalism

Tools

MS Office

Job description

Job Summary

We are seeking a professional, friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. We are a customer focused collision repair center dedicated to delivering high quality service and exceptional repair experiences. Our team takes pride in helping customers through the repair process with transparency, professionalism, and care.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Paid Birthdays
• Paid Training
• Opportunities for Advancement
• Closed Sundays
• Healthy Work/Life Balance

Responsibilities

• Greet customers in person and over the phone with professionalism
• Schedule appointments
• Communicate with customers regarding repair status, updates, and delays
• Work closely with estimators
• Maintain accurate customer records and documentation
• Process payments
• Handle customer concerns and resolve issues promptly

Qualifications

• Previous customer service experience (automotive industry preferred but not required)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with office software
• Professional, positive attitude and problem-solving mindset

About Us

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.