Customer Service Representative

FASTSIGNS®; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Performance bonus

Ongoing training opportunities

Opportunity for advancement

Employee discounts

Flexible schedule

Job summary

FASTSIGNS #50401 in Knoxville, TN is hiring a Customer Service Representative to join our team. You will be the first contact for current and prospective customers and help manage their orders from start to finish.

You will learn to prepare estimates, process work orders, and ensure on-time delivery, while participating in daily team meetings and supporting marketing plans. The role requires strong listening, organization, and relationship-building with clients.

Qualifications

• Retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organizational skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Serve as the initial contact with current and prospective customers.
• Learn to prepare estimates, process work orders, and ensure timely delivery of orders.
• Stay engaged in daily team meetings and help execute business and marketing plans.
• Interact with customers via email, phone, in person, and on-site at their business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Listening skills

Organizational skills

Relationship building

Customer service

Education

High school diploma or equivalent

Job description

Benefits:

• Opportunity for advancement
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

FASTSIGNS #50401 is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person, and at their place of business
• Build long-lasting relationships by turning prospects into long-term clients.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn, and has the ability to build relationships
• Great listening and organizational skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.