Customer Service Representative

Glass Doctor of Western Washington; Kent (WA); On-site; USD 21,000 - 22,000; Full time

Job summary

Glass Doctor of Western Washington is seeking a Customer Service Representative to handle support calls, manage service requests and ensure a high level of customer satisfaction. You will represent our brand on inquiries and drive responsive service across residential, commercial and automotive projects.

The role emphasizes proactive problem solving, courteous communication, and a strong work ethic with a bias for action in a fast-paced environment.

Qualifications

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of word processing, business software and spreadsheet applications
• Proficiency to navigate tablet-based technology
• Sales skills
• Good organizational and time management skills
• Professional appearance and personality

Responsibilities

• Receive incoming calls in professional and courteous manner
• Quote and sell auto glass
• Schedule Auto, Home and Business appointments for on-site estimates and installations
• Follow-up with all incoming service requests utilizing our system
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job description

Future Opening: Customer Service Representative

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a outstanding customer experience.

As a Customer Service Representative, you are a key member of the team and represent Glass Doctor on support calls. You are responsible for proactively handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Quote and sell auto glass
• Schedule Auto, Home and Business appointments for on-site estimates and installations.
• Follow-up with all incoming service requests utilizing our system
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of word processing, business software and spreadsheet applications
• Proficiency to navigate tablet-based technology
• Sales skills
• Good organizational and time management skills
• Professional appearance and personality

Compensation: $15-$16 Per Hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently‑owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and (iii) any of the employees of the independent franchisee.

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