Inside Sales/ Customer Service Representative

Glass Doctor; Elko (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package varies by location

Paid Holidays, Whole Life Insurance, S

Job summary

Glass Doctor is a full-service glass facility with a family atmosphere. We value growth and opportunity for our team as we provide competitive wages and opportunities to learn, teach, lead, or follow.

The Inside Sales and Customer Service Representative role focuses on sales generation and compassionate customer support. Responsibilities include meeting sales goals, handling customer calls, and processing orders while addressing inquiries and complaints.

Qualifications

• Prior experience in the auto and/or flat glass industry is a plus.
• Computer literate with working knowledge of office software and spreadsheets.
• Proficiency to navigate tablet-based technology.
• Good organizational and time management skills.
• Professional appearance and personality.

Responsibilities

• Meet or exceed monthly sales goals.
• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed, including cross-training in related positions.

Skills

Auto/Flat glass experience

Computer literacy

Tablet navigation

Time management

Professional appearance

Job description

Our company is a full service glass facility. With a family atmosphere throughout the work place. Our business is growing in all aspects. Positive growth provides positive opportunity. We believe that a companies success is measured by its employees success. Each on of us at Glass Doctor celebrates our successes.We pay competitive wages for our area, for your experience and for what you bring to the team. Are you wanting to expand on your knowledge and experience? Each member of our team has the opportunity to learn, teach, lead or follow in whatever capacity they are willing or capable.

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities

• Meet or exceed monthly sales goals
• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Proficiency to navigate tablet based technology
• Good organizational and time management skills
• Professional appearance and personality

Benefits

• Benefits package varies by location
• Paid Holidays, Whole Life Insurance, Short Term Disability and Retirement

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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How many years of Sales and/or Customer Service experience do you have? *