Customer Service Representative

Platinum Overhead Door; Kennesaw (GA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Platinum Overhead Door in Kennesaw, GA is seeking a reliable Customer Service Representative to be the first voice customers hear and to book service appointments for local homeowners and businesses. The role offers growth potential into an Office Manager position as you learn the operations.

You will leverage CRM and Microsoft Office daily to maintain records and support field staff. The position emphasizes strong communication, organization, and a customer-focused mindset, with on-site duties

Qualifications

• CRM software experience required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent phone etiquette with the ability to build quick rapport with customers.
• Strong organizational skills and ability to handle a high volume of scheduling tasks.
• Clear, professional written and verbal communication.

Responsibilities

• Answer incoming calls with a warm, helpful, and professional attitude.
• Listen to customer needs, answer questions, and book service appointments accurately.
• Use our CRM software to input customer details, update records, and track job progress.
• Communicate clearly with field technicians to ensure correct scheduling information for daily routes.
• Manage email inquiries and perform general administrative tasks using Microsoft Office.

Skills

CRM software

Phone etiquette

Communication skills

Organization skills

Microsoft Office proficiency

Tools

CRM software

Microsoft Office

Job description

Posted Thursday, 9/17/2026

The Opportunity

We are looking for a reliable, customer-focused Customer Service Representative to join our team in Kennesaw. In this role, you will be the primary voice of our business, helping local homeowners and businesses get the quick, dependable garage door service they need. This is more than just an entry-level scheduling job—we are looking for a motivated professional who wants to learn our operations inside and out, with the clear potential to transition into an Office Manager role as you master the position.

Compensation

Pay Rate: $15.00 to $25.00 per hour, depending on experience.

What Success Looks Like

On a daily basis, you will keep our office running smoothly by performing the following tasks:

• Answering incoming calls with a warm, helpful, and professional attitude.
• Listening to customer needs, answering basic questions, and booking service appointments accurately.
• Using our CRM software to input customer details, update records, and track job progress.
• Communicating clearly with our field technicians to ensure they have the correct scheduling information for their daily routes.
• Managing email inquiries and performing general administrative tasks using Microsoft Office.

Over time, success in this role means taking ownership of our daily office workflows. As you build your industry knowledge and refine our processes, you will position yourself to take on leadership responsibilities and transition into the Office Manager role.

What You Bring to the Team

Must-Have Qualifications

• 2+ years of experience using CRM (Customer Relationship Management) software.
• Strong proficiency with Microsoft Office (Word, Excel, and Outlook).
• Excellent phone etiquette with the ability to build quick rapport with customers.
• Proven organization skills and comfortable handling a high volume of scheduling and booking tasks.
• Clear, professional written and verbal communication skills.

Nice-to-Have Qualifications

• Previous administrative or customer service experience in the home services or trade industries (such as garage doors, HVAC, plumbing, or roofing).
• Experience dispatching technicians or managing field service logistics.