Residential Service Technician Garage Door Partners

SSG Appliance Academy; Douglasville (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid training

Health insurance

401(k) matching

Paid time off

Vision insurance

Dental insurance

Life insurance

Job summary

SSG Appliance Academy is seeking a full-time technician to perform general garage door maintenance and service calls at our Douglasville, GA location. The role emphasizes customer rapport, accurate diagnostics, and guidance on maintenance plans.

You will collaborate with service and dispatch teams, maintain a professional appearance, and contribute to a fast-paced, growth-oriented environment. Training is provided to certify skills and ensure top-tier service.

Qualifications

• Must have working mechanical knowledge and be open to internal certification.
• Clean driving record required.
• Highly organized with strong follow-through and communication skills.

Responsibilities

• Complete all general garage door maintenance and service calls.
• Establish customer rapport, presenting the right products and services.
• Ask proper questions to troubleshoot system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities and create referral opportunities to our retail team.
• Understand your service criteria and hold yourself accountable for exceeding goals.
• Be professional and knowledgeable to win new referrals and stellar reviews.
• Work along side customer service and dispatch to ensure success of the team.
• Maintain a clean, organized job site and correctly inventoried truck.
• Participate actively in all training exercises and morning meetings.

Skills

Mechanical knowledge

Driver's license

Organized

Verbal & written communication

Social skills

Growth mindset

Team player

Job description

Job details

Here’s how the job details align with yourprofile.

Pay

$50,000 – $70,000 a year

Job type

Full-time

Shift and schedule

• 8 hour shift
• Rotating weekends
• Monday to Friday

Location

Estimated commute
Job address
12871 Veterans Memorial Highway, Douglasville, GA 30134

Benefits

• Paid training
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Full job description

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by working with our maintenance and service teams to ensure that garage doors are working order. Your skills and know-how is key to being a great fit for this role. We are a fast‑paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand through quality work.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who takes pride in their work and is committed to ongoing learning.

Responsibilities

• Complete all general garage door maintenance and service calls.
• Establish customer rapport, presenting the right products and services.
• Ask proper questions to troubleshoot system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities and create referral opportunities to our retail team.
• Understand your service criteria and hold yourself accountable for exceeding goals.
• Be professional and knowledgeable to win new referrals and stellar reviews.
• Work along side customer service and dispatch to ensure success of the team.
• Maintain a clean, organized job site and correctly inventoried truck.
• Participate actively in all training exercises and morning meetings.

Requirements

• Working mechanical knowledge and open to being certified through our internal training program.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Advanced social skills and ability to make connections.
• Strong desire to be a better technician tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.
• A valid and clear Driver’s License is required.

Full-Time / Schedule

• 8 hour + shift, OT Pay
• Monday to Friday
• Rotating Weekends
• A valid and clear Driver’s License is required

Pay

Earn hourly training pay while attending our 3-week free Paid Training!
Earn $50K, 60K, 70K or more ++ with our performance pay plan

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Paid time off (PTO)