Customer Service Representative

Handyman Connection of Grapevine, TX; Keller (TX); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Base salary starts at $31,200

Opportunity to earn monthly bonuses

Professional training and support

Branded apparel available

Job summary

Handyman Connection of Grapevine, TX is seeking a Customer Service Representative to join our team. This role involves engaging with customers and providing outstanding support while handling office administration tasks. You will enjoy typical business hours with no nights or weekends.

The ideal candidate has strong communication skills, experience in customer service or telemarketing, and proficiency in Microsoft Office software. Join us in delivering excellent customer service and be part of our dedicated team.

Qualifications

• Experience in customer service or telemarketing preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Strong telephone and written communication skills.
• Prescreening craftsman applications and onboarding paperwork.
• Scheduling, customer support, and job tracking.
• Handling customer payments and QuickBooks.

Skills

Communication skills

Customer service

Office tools proficiency

CRM software experience

Sales confidence

Tools

Microsoft Office

QuickBooks

Job description

Overview

Handyman Connection Grapevine has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of - Grapevine is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.

What You Will Receive

• Base salary starts at $31,200 plus the opportunity to earn monthly bonuses against set metrics.
• Work during traditional business hours with some flexibility – no nights or weekends!
• Professional office with a friendly touch!
• Excellent training and support
• Branded apparel available (or business casual attire)

Responsibilities

• Strong telephone and written communication skills
• Dedication to excellent customer service
• Outgoing personality; enjoys working with people
• Prescreening of craftsman applications, preparation of paperwork for interviews and onboarding
• Office administration
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, PowerPoint
• Prior experience and working knowledge of CRM software preferred
• Knowledge of home repair and light remodeling a plus
• Experience working in a Customer Service Role or Telemarketing Role preferred
• Confident in selling over the phone
• Experience handling customer payments – some QuickBooks experience preferred

Qualifications

• Experience in customer service or telemarketing preferred
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• CRM software experience preferred
• Knowledge of home repair or light remodeling a plus

Company Information

Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.