Customer Service Representative

Handyman Connection; Keller (TX); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Competitive salary

Bonuses against set metrics

Professional training and support

Business casual attire

Job summary

A local home improvement company is seeking a Customer Service Representative in Keller, Texas. The position offers competitive pay starting at $31,200, with opportunities for bonuses. Responsibilities include managing customer communications, prescreening applications, and office administration. Ideal candidates should have strong communication skills, experience in customer service, and be proficient with Microsoft Office products. A flexible work schedule and excellent training are provided.

Qualifications

• Strong phone and email communication skills.
• Experience with customer service roles is preferred.
• Able to manage scheduling, customer support, and paperwork independently.

Responsibilities

• Manages customer interactions and supports office processes.
• Prescreens applications and prepares hiring paperwork.
• Handles customer payments and uses CRM software.

Skills

Strong telephone and written communication skills

Dedication to excellent customer service

Outgoing personality; enjoys working with people

Office administration

Confident with typical office equipment and Microsoft products

Experience in Customer Service or Telemarketing role

Confident in selling over the phone

Tools

CRM software

QuickBooks

Job description

Future Opening: Customer Service Representative

Handyman Connection Grapevine has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of - Grapevine is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.

What You Will Receive

• Base salary starts at $31,200 plus the opportunity to earn monthly bonuses against set metrics.
• Work during traditional business hours with some flexibility – no nights or weekends!
• Professional office with a friendly touch!
• Excellent training and support
• Branded apparel available (or business casual attire)

Responsibilities

• Strong telephone and written communication skills
• Dedication to excellent customer service
• Outgoing personality; enjoys working with people
• Prescreening of craftsman applications, preparation of paperwork for interviews and onboarding
• Office administration
• Able to manage small business details while working independently
• Manage time and responsibilities – scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Confident with typical office equipment and computer skills – especially Microsoft products such as Outlook, Excel, Word, PowerPoint
• Prior experience and working knowledge of CRM software preferred
• Knowledge of home repair and light remodeling a plus
• Experience working in a Customer Service Role or Telemarketing Role preferred
• Confident in selling over the phone
• Experience handling customer payments – some QuickBooks experience preferred

Competitive wages and incentive plan available to qualified applicant.

For immediate consideration, apply online via the application to the right. Check us out on the web at: www.handymanconnection.com.

#ZR

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

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Referral code from a current employee. If no code provided, add their name instead.