Customer Service Representative

Leudtke Agency, LLC; Kaukauna (WI); Vor Ort; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Zusammenfassung

Leudtke Agency LLC, an American Family Insurance agency, is seeking a customer service-focused professional to assist clients by phone, email, and in person. You’ll handle policy updates, billing, renewals, and claims while helping clients explore coverage options and prepare quotes.

The role supports licensing advancement and offers a clear path for career growth within the insurance industry, with baseline hours Monday–Friday and an in-office work arrangement.

Qualifikationen

• Excellent communication and problem-solving skills.
• Friendly, detail-oriented, and dependable.
• Comfortable using technology and learning new systems.
• Prior insurance or customer service experience a plus.
• Property, Casualty, & Life licenses preferred (we’ll help you get licensed if not).

Aufgaben

• Assist customers by phone, email, and in-person
• Handle policy updates, billing, renewals, and claims
• Help clients explore coverage options and prepare quotes
• Support agency goals through customer follow-up and partnering with sales leads
• Maintain accurate customer records and documentation

Kenntnisse

Excellent communication

Problem-solving

Friendly

Detail-oriented

Dependable

Comfortable with technology

Ausbildung

Property, Casualty, & Life licenses preferred

Jobbeschreibung

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development

About Us

At Leudtke Agency LLC, an American Family Insurance agency, we believe in protecting dreams and strengthening our community. Our team helps clients prepare for the unexpected while building lasting relationships.

If you’re friendly, organized, and love helping others, this is a great place to grow your career.

What You’ll Do

• Assist customers by phone, email, and in-person
• Handle policy updates, billing, renewals, and claims
• Help clients explore coverage options and prepare quotes
• Support agency goals through customer follow-up and partnering with sales leads
• Maintain accurate customer records and documentation

What We’re Looking For

• Excellent communication and problem-solving skills
• Friendly, detail-oriented, and dependable
• Comfortable using technology and learning new systems
• Prior insurance or customer service experience a plus
• Property, Casualty, & Life licenses preferred (we’ll help you get licensed if not)

Compensation & Benefits

• $35,000–$50,000/year (base + commissions & bonuses)
• Paid training & licensing support
• Career growth within the Insurance industry
• Paid time off & consistent weekday hours

Schedule

• Monday–Friday | Full-Time | In-Office

Why You’ll Love Working Here

• Supportive, team-oriented environment
• Opportunity to learn and grow with a respected brand
• Meaningful work that helps people protect what matters most

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