Insurance Customer Advocate - Growth, Licensing & Bonuses

Leudtke Agency, LLC; Kaukauna (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Job summary

Leudtke Agency LLC, an American Family Insurance agency, is seeking a customer service-focused professional to assist clients by phone, email, and in person. You’ll handle policy updates, billing, renewals, and claims while helping clients explore coverage options and prepare quotes.

The role supports licensing advancement and offers a clear path for career growth within the insurance industry, with baseline hours Monday–Friday and an in-office work arrangement.

Qualifications

• Excellent communication and problem-solving skills.
• Friendly, detail-oriented, and dependable.
• Comfortable using technology and learning new systems.
• Prior insurance or customer service experience a plus.
• Property, Casualty, & Life licenses preferred (we’ll help you get licensed if not).

Responsibilities

• Assist customers by phone, email, and in-person
• Handle policy updates, billing, renewals, and claims
• Help clients explore coverage options and prepare quotes
• Support agency goals through customer follow-up and partnering with sales leads
• Maintain accurate customer records and documentation

Skills

Excellent communication

Problem-solving

Friendly

Detail-oriented

Dependable

Comfortable with technology

Education

Property, Casualty, & Life licenses preferred

Job description

Leudtke Agency LLC, an American Family Insurance agency, is seeking a customer service-focused professional to assist clients by phone, email, and in person. You’ll handle policy updates, billing, renewals, and claims while helping clients explore coverage options and prepare quotes.

The role supports licensing advancement and offers a clear path for career growth within the insurance industry, with baseline hours Monday–Friday and an in-office work arrangement.