Customer Service Representative

dempseyuniform-2; Jessup (Lackawanna County); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Dempsey Uniform & Linen Supply is seeking a Customer Service Specialist to be the friendly face behind our route team. You will set up customer accounts, answer questions, and sort out issues to keep operations running smoothly and customers satisfied.

No call center experience is required, and we will train you in the rest. Join a team that values reliable service and caring customer interactions, with opportunities to grow within a long-standing Mid-Atlantic supplier of uniforms, linens, and

Qualifications

• No prior call center experience required.
• Experience leading a shift at a service counter demonstrates customer interaction skills.

Responsabilités

• Set up accounts for customers.
• Answer questions from customers.
• Sort out problems and troubleshoot issues.
• Keep the service line moving and ensure orders are accurate for customers and route team.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Our customers count on us to answer the phone, get it right, and make their day easier. As a Customer Service Specialist, you are the friendly face and voice behind every Dempsey route truck. You will set up accounts, answer questions, sort out problems, and keep things running smoothly for the customers who depend on us and the route team out on the road.

You do not need call center experience. If you have led a shift at a coffee shop, a pizza counter, a beauty counter, or a store floor, you already know how to keep a line moving, get an order right, and treat people well. We will teach you the rest.

Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements.

COMPANY DESCRIPTION

Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.

Technology Leadership

Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.

Financial Strength

Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.

Environmental Leadership

Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.

Continuity for Keeping Promises

The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them.

It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.